(For All Items Except Jewelry - Separate Jewelry Shipping Section Below)
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business day
[Covid-19] When will I get my order?
Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Shipping times may vary and the above is an estimated production and shipping time.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
Production & Shipping Timescales
Production usually takes 2 business days (maximum of 5). Once the item ships, the tracking information is fed back to your store automatically and the customer is usually emailed the tracking number.
- Delivery times are as follows:
- United States: 2-5 transit days
- Canada: 3-7 transit days
- Europe: 4-8 transit days
- Rest of the world: 6-10 transit days
Orders of multiple items may ship separately for expediency, but there’s no extra charge for this beyond the usual multi-item shipping rates.
Gift Box & Packaging
- Most products ship inside our luxury gift box, which is included within the shipping costs. Each item gets its own box.
- Keychains and single charms come in a black velvet pouch
- FPS items come in a standard black pouch
What are your Shipping rates?
All shipping costs are added to the order invoice total in addition to the base item prices and upsells. Shipping includes the carrier charges, gift boxing and handling.
Our shipping rates as of February 2019 are as follows:
Destination First Unit Rate Subsequent Unit Rate
United States $5.17 per unit $0.95 per unit
Canada $7.27 per unit $0.95 per unit
International $8.47 per unit $0.95 per unit
Order for 1 item to US: $5.17 total
Order for 2 items to US: $5.17 + $0.95 = $6.12 total
Order for 5 items to US: $5.17 + (4 x $0.95) = $8.97 total
Due to restrictions, we’re unable to ship items to the following countries:
- North Korea
- Sierre Leone
- Ukraine (Crimea – ZipCodes between 95000-99999)
- Guatemala (Temporary)
- Liberia (Temporary)